Products & Skin Types
Which skin types are Lusipure products suitable for?
All skin types, including sensitive skin.
Are the products suitable for sensitive skin?
Yes. The formulas are designed to minimize irritation and support the skin barrier.
Are the products effective for mature skin?
Yes. Trihelixsea™ and Hydrixcell™ help improve firmness, radiance, elasticity, and skin density.
Can I use the products year-round?
We recommend starting from the age of 25 as a preventive approach, or later to address visible signs of aging.
At what age should I start using anti-aging skincare?
We recommend starting from the age of 25 as a preventive approach, or later to address visible signs of aging.
Are the products suitable for men as well?
Yes. The formulas help protect and balance the skin throughout all seasons.
Ingredients, Formulas & Brand Philosophy
Are the products tested on animals?
No. Lusipure products are not tested on animals, in full compliance with EU regulations.
Are the products vegan and silicone-free?
Yes. All formulas are vegan, silicone-free, paraben-free, and sulfate-free.
Do the products contain fragrance?
Yes. They contain natural-origin fragrances selected for high skin tolerance.
Why are ingredient names written in Latin (INCI)?
INCI is the international standard nomenclature used to identify cosmetic ingredients worldwide.
Where do the marine actives come from?
Our marine actives are sourced through controlled biotechnology and sustainable marine origins.
Where do the ingredients used in Lusipure products come from?
We select high-quality raw materials, including Portuguese marine and botanical extracts, combined with advanced biotechnology to ensure purity and efficacy.
Do the formulas evolve over time?
Yes. Our formulas are continuously improved while maintaining high standards of tolerance, safety, and performance.
Usage & Skincare Routine
What is the correct application order?
Cleanser → Serum → Eye Care → Cream.
How often should I use the products?
For optimal results, we recommend use both morning and evening.
Is there a difference between day and night cream?
Lusipure creams are suitable for both morning and evening use. Nighttime application supports the skin’s natural regeneration process.
Can I use Lusipure products with retinol or high-strength vitamin C?
Yes. If your skin is reactive, we recommend introducing these combinations gradually.
Results & Skin Tolerance
When will I see results?
You may experience immediate comfort. Visible improvements typically appear within 14 to 28 days of consistent use.
Is there a risk of irritation?
The risk is low. If your skin is highly reactive, we recommend performing a patch test before first use.
Can I use the products during pregnancy or breastfeeding?
Generally yes. However, we advise consulting a healthcare professional if you have any concerns.
Storage, Shelf Life & Hygiene
What is the shelf life after opening (PAO)?
Between 6 and 12 months, as indicated by the PAO symbol on the packaging.
How should I store the products?
Store in a cool, dry place, away from direct sunlight.
How can I avoid product contamination?
Always close the product tightly after use. If a spatula is provided, we recommend using it.
Sustainability & Packaging
Are the packaging materials recyclable?
Yes. We use recyclable glass and eco-designed packaging materials.
Orders, Payments & Shipping
Do you ship internationally?
Yes. International shipping is available depending on the delivery zones shown at checkout.
What payment methods are available?
We accept credit cards, PayPal, and various local payment methods depending on the country.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email.
Returns, Issues & Customer Support
What is your return policy?
We offer a simple return process in accordance with our general terms and conditions of sale.
What if my product arrives damaged?
Please contact our customer care team. We will arrange a replacement or refund as appropriate.
Samples & Extras
Do you offer samples?
Yes. Samples will be included in online orders in the coming months.