Exchanges and returns

In accordance with applicable law, the customer has 14 days from receipt of the order to exercise the right of withdrawal, without justification.

The customer must first contact the company by email at return@lusipure.eu, indicating the order number.

Products must be returned unopened, unused, and in their original sealed packaging.

Return shipping costs are borne by the customer, except in cases of error in preparation or defective product attributable to Lusiskin LDA.In the case of a return, an email must be sent within 48 hours after receipt of the package to return@lusipure.eu.

The Company processes exchanges, returns, or refunds only for Products purchased on its online store.